Q1 2026 Business Review

Your account is in good shape,
but there's more to unlock.

Here's a 90-day snapshot of how you're set up — what's working, what's sitting unused, and 3 actions that can move the needle this quarter.

Data as of March 25, 2026  ·  Q1 Jan – Mar

License utilization
8
Purchased
UC licenses on plan
8
Provisioned
Users added & activated
6
Active
Used in the last 30 days
Provisioned
100%
Active users
75%
2 provisioned users haven't logged in this month. Remind them to activate the mobile app so they can take calls and messages on any device. Send re-activation reminder →
Your team has adopted 4 of 7 available features. The 3 you haven't enabled yet are already included in your plan.
Feature health check

Your 7 included features

3 of 7 active
8x8 Work desktop app Enabled ▾

Your team is using 8x8 Work on desktop — your primary hub for calls, messaging, and meetings. 6 of 8 users logged in this month.

Manage users
Auto attendant Enabled ▾

Your auto attendant is active — callers get a professional greeting 24/7. Make sure your after-hours message and menu options still reflect your current team structure.

Update greeting
Ring groups Enabled ▾

Ring groups are active — shared numbers ring multiple team members so no call goes unanswered. Consider adding your 2 inactive users once they're re-activated.

Manage ring groups
Business SMS Not enabled ▾

Already included in your plan — zero extra cost.

Texts have a 98% open rate and customers reply in an average of 90 seconds vs. 90 minutes for email. Use it for appointment reminders, follow-ups, and support confirmations.

Businesses using 8x8 SMS report a 30–40% reduction in no-shows and a measurable lift in CSAT.
Enable SMS Why it matters
8x8 Work mobile app Not enabled ▾

Already included — zero extra cost.

Turns any smartphone into a full business phone. Your team can call, message, and join meetings on their business number from anywhere.

2 of your 8 users haven't logged in this month. The mobile app is the fastest way to re-engage them — 2 minutes to install and sign in.
iOS app Android app Quickstart guide
Call queues Not enabled ▾

Already included — zero extra cost.

Ensures no inbound caller is ever lost or dropped. Callers hear hold music and their queue position — a professional experience even during busy periods.

Businesses using call queues report 25% fewer abandoned calls. With 63 missed calls this quarter, this could make a real difference.
Set up call queue Admin guide
8x8 Meet video conferencing Not enabled ▾

Already included — zero extra cost.

HD video meetings for your team and customers. No downloads required for guests — just share a link.

8x8 Meet guide
Your top 3 recommended actions
1
Re-activate your 2 inactive users (2 min each) Admin Portal → User Management → identify users with no recent login → resend activation email. Or share the 8x8 Work mobile app link so they can log in immediately from any device.
2
Enable Business SMS (5 minutes) Admin Portal → Messaging → Enable SMS. Already included in your plan — lets your team text customers on their business number. Use for appointment reminders, follow-ups, and support confirmations.
3
Set up a call queue to address your 63 missed calls (10 minutes) Admin Portal → Call Queues → New Queue. Customers hear hold music instead of dead air, and no call goes to voicemail during busy periods. Already included in your plan.

Want a hand with any of this?
Your 8x8 account team can walk through these features with you in 15 minutes — no sales pitch, just setup support.

Book a 15-min call Help center